CCAI | Using Cloud Functions in DF CX
LINK : QWIKLABS 4 JAM
Course Overview
In this course you'll learn how to create, deploy, secure, debug, and manage virtual agents (also known as Voice Bots or Chat Bots). Gone are the bots of the past which interpreted inquiries incorrectly or couldn't maintain context within a conversation. Google's Contact Center Artificial Intelligence (Contact Center AI) platform provides all the tools, services, and APIs you'll need to build your virtual agent so you can hold intelligent conversations with customers reaching out to you for assistance.
Module Objectives
In this lab, you'll add the ability for your virtual agent to utilize webhooks and cloud functions in Dialogflow CX. By the end of this module, you'll be able to:
Create a Firestore datastore to store data.
Create Cloud Functions to read and write data in your datastore.
Enable webhook fulfillment for routes in Dialogflow.
Resources
The following are some resources that may help you complete lab components of this course:
Refer to the Cloudio Virtual Agent Reference when you need more ideas on the design.
To compare your work with the sample solution to this lab:
Download the Virtual agent solution
View the script account update index.js
View the script most played index.js
View the script package.json
Download and use the virtual agent quick start if you missed an earlier lab and need to import a prerequisite solution in order to work on the lab for this module.